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Returns & Exchanges

Free Returns and Exchanges 

  • We readily accept the return of any unused or undamaged product for a refund within 15 days after purchase.
  • We do not accept returns for custom rug orders. 
  • We will provide the customer with a pre-paid return label.
  • If you would like to return or exchange the your rug please contact: christopher@stitchandloom.com