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Terms and Conditions


Welcome to the Stitch & Loom website. Throughout the site, the terms “we”, “us” and “our” refer to Stitch & Loom. Please read the following terms of service (“terms”) as they govern your use of our site. By using this site, you agree to follow and be bound by the following rules below. If you do not agree to these terms, please do not use this site in any way. We reserve the right to modify these terms at any time without prior notification and site users must agree upon and abide by these changes accordingly.

Usage Restrictions

All of the content that appears on the Stitch & Loom site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by Stitch & Loom. The entire content of the web site is copyrighted as a collective work under U.S. copyright laws. Stitch & Loom grants you a limited license to access and make personal use of the content on this website. Content of The Citizenry website is intended solely for the personal, noncommercial use by the users of our site.


Stitch & Loom may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Pricing Policy

Our rugs are sold online at limited quantities and availabilities. We have done our best to display our rugs as accurately as possible on the site but please be aware, variations in style, color, and size may occur as each item is hand-crafted. If you are not satisfied your purchase, please review our Returns & Exchanges section of this website for further assistance.


We offer free shipping on orders going to any destination within the contiguous United States. Please allow 2-7 business days for arrivals. Orders ship from Portland, Oregon. Contact us at for international order price quotes.

User Submissions

If you choose to publicly share any images of any Stitch & Loom products through any social media website or other online or publicly available service, including any such image accompanied by a hashtag (i.e., a word or phrase preceded by “#”) reference using any of our trademarks or any other terms, slogans or keywords referencing Stitch & Loom or its products, you hereby grant to Stitch & Loom a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to store, reproduce, distribute, perform, and display (publicly or otherwise), create derivative works of, adapt, modify, and otherwise use and exploit such photos, in any format or media now known or hereafter developed, in connection with Stitch & Loom's (and its successors’, affiliates’ and designees’) business.

Correction of Site Errors

The information on the Stitch & Loom website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.


By use of this site, you agree to indemnify and hold Stitch & Loom (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

Modification / Termination of Website

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. Stitch & Loom shall not be liable to you or any third-party for any termination of your access.

Third Party Links

To improve our site, Stitch & Loom may use and promote services provided by outside third parties. However, even if the third party is affiliated with Stitch & Loom, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

Limitation of Liability

Stitch & Loom shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products.

Contact Us

Questions about the Terms of Service should be sent to us at